How Uouoduo helps Terra Kaffe expand CX capacity, improve CX metrics, save over $3,000 per month
“It presents a cost-effective solution while offering the scalability needed to address growing customer support demands.”
Cate & Jacob
CX Team, Terra Kaffe
Challenge
Terra Kaffe needed a solution that could quickly add CX capacity. Short-term strategies like extending working hours or outsourcing would either cost too much or fall short of the brand's CX expectations.
Solution
Uouoduo stood out for its commitment to support and guidance throughout implementation — offering dedicated coaching, mentoring, and hand-holding to help the company harness the full power of the platform.
It presented a cost-effective alternative to hiring additional staff or outsourcing to BPOs, while offering the scalability needed to address growing customer support demands.
Transparency mattered. The ability of the AI to explain its reasoning and decision-making helped the team understand why certain responses were generated and how to fix them.
Results
$3,000+
saved per month
Remarkable cost savings while maintaining a premium, personalized CX.
High
automation rate
Driving remarkable improvements in customer experience metrics.
2x
CX capacity
Expanded capacity without hiring or outsourcing.
Cate and her CX team haven't looked back since choosing Uouoduo, and several factors affirmed their decision: world-class implementation, a cost-effective and personalized CX, an AI that explains its reasoning, and a constant stream of product updates.