Meet your QA Agent
The first agent to evaluate 100% of your conversations, AI and humans, against criteria you write in plain language.
Every conversation scored automatically, with the reasoning behind every score.
Trusted by fast-growing consumer brands
Know exactly where quality breaks down
QA Agent scores every conversation against your criteria: brand voice, resolution rate, policy adherence, whatever matters to you. See every agent's performance at a glance.
Was the agent's upsell offer a good fit for this customer?
Were all required steps followed and recorded correctly?
Did the agent confirm the right consent before payment?
Did the agent acknowledge the customer's frustration?
Turn every score into a world-class agent
Every agent, AI and human, in one view. Click any score to see the full evaluation and reasoning.
Agent Performance
Recent conversations
Smooth exchange resolution
Resolution
Wrong return policy applied
Policy adherence
Customer issue not fully resolved
Resolution
Act on what matters
Set a threshold on any criterion. Uouoduo sends a Slack alert, tags the ticket, and attaches the full reasoning.
Slack notifications
Low compliance score? Your team gets alerted right away.
Help desk tasks
Flagged conversations appear in your team's queue automatically.
Internal notes
Score and reasoning on every ticket. No digging required.
100%
of conversations scored
10x
more coverage than sampling
1/5
the cost of a QA tool
Replace four tools with one
QA software, a VOC tool, a manual grading process, and an analyst to pull it together. Uouoduo handles all of it.
Before
- Separate QA tools, $50-150k/year
- 2-5% conversations reviewed
- Hours spent finding conversations before grading
- AI and human agents measured separately
- Static rubrics, no automated response
With Uouoduo
- A fraction of the cost of a dedicated QA tool
- 100% conversations scored automatically
- Smart relevance matching
- One scorecard for AI and human agents
- Slack alerts, tags, and notes triggered by scores
Meet your Quality Assurance
Specialist-level guidance, instantly available — no recruiting, no ramp-up. Each expert knows your brand and your customers.
Rubric Builder
Defines the criteria that matter for your brand
Auto Grader
Scores 100% of conversations, not a sample
Coach
Surfaces gaps to level up agents and AI
Compliance Lead
Keeps every interaction on-policy
Up and running in three steps
Define your rubric
Set the criteria that matter for your brand and CX.
Score everything
Every conversation is graded automatically, not sampled.
Coach & improve
Surface gaps and level up agents and AI together.
“QA Agent has quickly become a standout in our service operations, replacing our previous QA workflow within weeks. The level of detail has been impressive. It noticed that the overnight team had more friction in agent hand-offs, causing customers to repeat themselves. It has significantly reduced operational burden while strengthening how we deliver service excellence.”
Taryn Oubre
CX Senior Manager
Common questions
Can I set my own criteria?
Yes — the rubric is yours, and you can weight what matters most.
Does it score AI too?
Yes, AI and human agents are measured separately so you can compare fairly.
How does it flag problems?
It pinpoints the exact conversations and moments that need attention.