How Loftie uses Uouoduo to automate 60% of tickets and hit a 5-star support rating
“Having Uouoduo on our team means we free ourselves up to answer truly unique, complex inquiries.”
Matthew
CX Team, Loftie
Challenge
As a family-owned business with a lean team of six, Loftie was thrilled to see sales skyrocket. At the same time, more customers meant more customer support inquiries — and they couldn't hire indefinitely.
Solution
The team had leveraged CX technology in the past. But when they discovered Uouoduo's empathic AI, it was unlike any standard chatbot they'd seen before. So the brand signed up and dove into a seamless setup.
Uouoduo automatically responds to customer inquiries, delivering accurate answers and real-time order info at scale and in seconds. All of its replies sound like they were typed out by a human agent.
Results
60%
of CX tickets automated
Scaling support without any new hires.
5-star
support rating
Customers consistently rate the support 5 stars.
<60s
response time
Sub-60-second response times using Uouoduo.
By onboarding Uouoduo, Loftie scaled customer support without having to make any new hires — all while freeing up time to focus on more complex tickets and strategic CX initiatives. Matthew and the team look forward to scaling their customer base while keeping the assistant on as a vital member of their CX team.