Meet Topics Explorer
See every topic your customers bring up before it becomes a trend you missed.
Turn every conversation into strategic business insight.
Trusted by fast-growing consumer brands
Always know what customers are talking about
One tool that reads every conversation, replaces quarterly surveys, analyst hours, and the guesswork in between.
Catch issues long before they rise
Volume and score in one view, always current. Trend direction visible at a glance, per topic. Sort by growth, score, or volume.
6,135 conversations · trending this week
Watch what matters, let Uouoduo do the tagging
Topics come from what customers actually say. Taxonomy stays current as conversations evolve. Every topic links directly to its source conversations.
- Topics come from what customers actually say
- Taxonomy stays current as conversations evolve
- Every topic links directly to its source conversations
Packaging complaints
1,206 Conversations · 99% CXP Score
↗ 11% · This week
Every topic, auto-tagged
The agent keeps your taxonomy current, straight from what customers actually say.
Intelligence on your schedule, wherever your team works
Recurring briefs
Pick any question and set a cadence. Ask Uouoduo tracks it and delivers a full brief with trend shifts, volume changes, and source conversations.
Order shipping issues
127 mentions · ↗ 68% this week.
Delivered where it matters
The right people get the right context, without ever opening a report. Send it to Slack, email, or both.
3x
faster insight cycles
100%
of conversations mined
12+
channels in one view
What Topics Explorer replaces
Every conversation your brand has ever had contains patterns worth acting on. Topics Explorer is the first time you can actually see them.
Before
- Manual agent tagging, inconsistent by design
- Days of exports and spreadsheets for one answer
- Keyword searches to find what caused a spike
- Sentiment requires a separate paid tool
- VoC tools built on surveys, not support data
With Uouoduo
- Every conversation categorized automatically
- Instantly surface insights with Ask Uouoduo
- Click any trend point, see the conversations behind it
- Sentiment shifts visible across every category
- Built from every conversation, no surveys needed
Meet your Topics Explorer
Specialist-level guidance, instantly available — no recruiting, no ramp-up. Each expert knows your brand and your customers.
Trend Spotter
Detects rising topics before they peak
Sentiment Analyst
Tracks sentiment and root causes
Brief Builder
Turns findings into shareable reports
Insight Connector
Routes insight to product, marketing & CX
Up and running in three steps
Connect conversations
Feed in support, social, reviews, and more.
Let it surface themes
Rising topics and sentiment are detected automatically.
Act on the insight
Route findings to product, marketing, and CX teams.
“Topics Explorer has given us a clear view into how our processes and messaging are actually landing with customers. This has created an opportunity for us to make small but meaningful improvements, especially in how we communicate.”
Taryn Oubre
CX Senior Manager
Common questions
Is this better than surveys?
It reflects what customers actually say in real conversations, not what a survey asks about.
Can I share findings easily?
Yes — build reports and share them with the whole company in a few clicks.
Does it cover social too?
Yes, all channels feed the same insight layer.